Question 1

1. What type of services do you offer?

Accepted Answer

We design tailor-made travel solutions in Italy, including leisure travel, business travel, corporate events, trade fairs, incentives, and private experiences. Each project is custom-built to deliver the highest value for the end client.

Question 2

2. Where do you operate?

Accepted Answer

We started in Verona, building strong local expertise, and today operate throughout Italy through a nationwide network of trusted partners, delivering consistent quality across multiple destinations.

Question 3

3. Why don’t you sell tours directly on the website?

Accepted Answer

Because every journey is unique to the people who request and organize it. Designing each experience on request allows us to ensure flexibility, quality, and a truly personalized outcome.

Question 4

4. How does the planning process work?

Accepted Answer

You share your requirements, and our experienced team manages the entire planning process — from concept and design to coordination and final execution — adapting every detail to your needs.

Question 5

5. How can I request a proposal?

Accepted Answer

You can contact us via e-mail at tours@verona-travel.com or via WhatsApp. Every request is handled with the highest level of professionalism, discretion, and attention to detail.

Question 6

6. How far in advance should I contact you?

Accepted Answer

We recommend contacting us as early as possible, especially for groups, business travel, events, and peak seasons. Last-minute requests are also possible and evaluated case by case — we always do our best to accommodate them.

Question 7

7. Who are your services designed for?

Accepted Answer

We work with individual travelers, corporate clients, event planners, travel agencies, and tour operators, supported by a solid network of experienced local professionals throughout Italy.

Question 8

8. In which languages are your services available?

Accepted Answer

We collaborate with licensed guides and professionals in multiple languages, including English, German, French, Spanish, Arabic, Russian, and others upon request.

Question 9

9. Are private and fully customized services available?

Accepted Answer

Yes. All our services are private and fully customizable, including transportation, logistics, experiences, events, and multi-day itineraries.

Question 10

10. How is pricing structured and how do payments work?

Accepted Answer

Each request is evaluated individually. Pricing, deposits, payment terms, and cancellation policies are defined case by case, allowing us to remain as flexible as possible based on the nature of the project.

Question 11

11. Can you accommodate special requirements?

Accepted Answer

Yes. To make the process as smooth as possible, we handle special requests upon request, doing our utmost to accommodate any specific need, from personal preferences to logistical or accessibility requirements.

Question 12

12. Who organizes the tours?

Accepted Answer

All tours are organized and managed by VT Tours – VT TOURS Travel Agency in Verona. VT Tours is a brand owned by Verona Travel. We offer carefully crafted experiences, designed down to the smallest detail and managed by a qualified team to guarantee an authentic and memorable vacation.

Legal Information: SCIA (Certified Notice of Business Start-up) Protocol No. 111980 dated 04/03/2025 | Technical Manager: Gabriele Melotti | Liability Insurance: Unipol Policy No. 1886/319/177004899 | Travel Guarantee Fund Certificate No. A/33.6197/16/2025.

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