Most frequent questions and answers

Our main areas of operation include Verona and its surroundings: Lake Garda, the Valpolicella Valley, and the Lessinia Mountains. However, we also collaborate with a network of trusted partners across entire Italy, allowing us to design the perfect tours for you in various cities and regions. Feel free to get in touch with us at tours@verona-travel.com to learn more.

Simply contact us via email (​ tours@verona-travel.com) or WhatsApp (link), and we will book your tour based on availability. Since each tour is unique, we want to ensure you get the best experience tailored to your preferences.

Our prices vary depending on what is included in each service. With our expertise, we ensure that our clients get the best deals on transportation, entry tickets, and guided tours, providing a high-quality experience at the best value. 

We offer tours with authorized guides in multiple languages, including English, German, Spanish, French, Japanese, Chinese, and many others.

Yes, we offer private tours that can be customized to your needs. Contact us to arrange a personalized experience.

Our services are available for couples, small groups, and larger groups, ensuring a tailored experience for every type of traveler.

You should always carry an ID with you. Many of our tours, especially those to major sites and museums, require identification for all visitors, including young children. If you have booked child or student tickets, you must provide proof of age upon entry.

We provide a secure payment link for a deposit to confirm your booking. The remaining balance is paid on the day of the tour.

Under normal circumstances, we do not cancel tours and always strive to honor our commitments. However, in cases of extreme weather, certain experiences or parts of a tour may not take place. If this occurs, we provide a full refund.

Yes, we partner with several international travel agencies to ensure their clients receive the best possible experience while visiting Verona and its surroundings.

In most cases, we can adapt our tours and experiences to meet your needs. However, for your safety and to ensure the best possible experience, please infrom our team before the experience.

All tours are organized and managed by VT Tours – VT TOURS Travel Agency in Verona. VT Tours is a brand owned by Verona Travel. We offer carefully crafted experiences, designed down to the smallest detail and managed by a qualified team to guarantee an authentic and memorable vacation. 

SCIA Inizio Attività Protocollo N. 111980 del 04/03/2025, Assicurazione RC Unipol Polizza n. 1886/319/177004899, Fondo Garanzia Viaggi Certificato n. A/33.6197/16/2025.